About Us

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ACE Supports - Assist, Care & Empower

ACE Supports is a registered NDIS provider proudly serving communities across Queensland.

ACE Supports offers comprehensive Emergency Support services tailored for carers experiencing high levels of strain and burnout. We provide immediate relief by offering a range of support options, including in-home care, overnight stays, 24-hour supports, and respite away from home. Our dedicated team is here to help alleviate the pressures of caregiving, ensuring both carers and their loved ones receive the necessary care and attention during challenging times.

We believe in the power of our participants' voices and place their needs and aspirations at the forefront of our care.

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Our Staff Qualifications and Training

At ACE Supports, our team of support staff is equipped with comprehensive qualifications and undergoes rigorous training to ensure the highest standards of care. Each member of our staff holds the following:

  • Workers Screening (Yellow Card)

  • Working with Children Check (Blue Card)

  • First Aid / CPR Certification

  • NDIS Workers Orientation Module

  • Training in Supporting Effective Communication

  • Training in Safe and Enjoyable Meals

  • Valid Driver's License

  • Fully Comprehensive Insurance

Annual Training Includes:

  • First Response Evacuation

  • Incident Reporting

  • Infection Control

  • Emergency and Disaster Management

  • Review of company Policies and Procedures

Additionally, we provide participant-focused training as required to meet the unique needs of each individual we support.

NDIS Best Practice Award stamp

Our Commitment to Quality and Compliance

At ACE Supports, we are dedicated to maintaining the highest standards of care and compliance. To ensure this, we undertake regular NDIS audits conducted by external auditors. These audits rigorously assess our policies and procedures against the NDIS Practice Standards.

In our most recent audit in May 2024, we are proud to announce that we passed with no non-conformities. Additionally, we achieved best practice, underscoring our commitment to excellence and continuous improvement in the services we provide.

By adhering to these stringent standards and regularly reviewing our practices, we ensure that our participants receive the highest quality of support and care.